Is now the time to be cutting back on customer service? I have become very frustrated as of late with big businesses cutting our ability to contact them, forcing us to buy in ways we don’t want to, or into decisions with less information than desirable. In the middle of COVID-19 protocols, this seems more than illogical and I’m wondering …
Great service from a caring company creates a loyal customer
I’ve decided that other companies can learn a thing or two about customer service from Porter Airlines. Porter is doing so many things right. They offer reasonably priced flights and a number of little classy touches (that used to be the norm, but are now the exception) such as: more leg room, real glasses to drink from, free wine and …