It pays for businesses to go extra mile for customers

The North Bay and District Chamber of Commerce launched its annual Go the Extra Mile program rewarding excellence in customer service last month. The website says: “People encountering great customer service can nominate the individual by completing an entry form on the Chamber website, www.gotheextramile.ca or by picking up a form from a local sponsor.” Cash prizes and gift certificates …

Will you please stop holding my grocery bags hostage

I’m not a trained hostage negotiator, and unfortunately, as of late, this fact is putting me at a disadvantage at certain big box stores. I feel quite unprepared when my purchases are “kidnapped” at the cash register until I offer an answer to their charitable donation request as the ransom to get them back. I go into retail stores to …

How smart are we if we continue to agree to pay for smart meters?

In my last column I expressed my opposition to the PUC’s application to recover smart meter costs from us through an increase in our delivery charges. Not surprisingly, Brian Curran, president and CEO of PUC, wasn’t a big fan of my column. Curran replied in a letter in which he let people know that smart electrical meters were mandated by …

Great service from a caring company creates a loyal customer

I’ve decided that other companies can learn a thing or two about customer service from Porter Airlines. Porter is doing so many things right. They offer reasonably priced flights and a number of little classy touches (that used to be the norm, but are now the exception) such as: more leg room, real glasses to drink from, free wine and …

Joy and passion in your work will bring satisfaction

Do you love your job? Do you get up every morning excited to get started? If you are like me, and you love what you do from 9 a. m. to 5 p. m., you don’t need to use the four-letter word — work — when you are heading out the door. Donald Cooper — a man whose family name …